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REFUND & RETURN POLICY
Over The Air OTA Network (Sim) Unlocking - Blacklist Repair & Removal - iCloud Unlocking (OTA)
The estimated time frame of service is just that, an estimated, average time of service or completion. We are fairly accurate although some services can be completed faster than our estimated time frame and some could take longer than the average time frame. It is not a guaranteed time of completion. If the service is still processing we cannot cancel. This unlocking process is an auto API server based unlock. When ordered, the service automatically places the order via our unlocking server and cannot be cancelled while processing. It is completed when the auto API service comes back as "completed" (unlocked) or "rejected" (not unlocked). We only provide refunds for rejected services.
MKSD ULTRA Unlock Sim
The Unlock Sim is only eligible to be returned within 1 week, 7 days from the delivery date to you the customer. Furthermore the Unlock Sim is also only eligible to return if the Unlock sim is not used, damaged, folded, bended, cut, modified in any way shape or form from how it was shipped out. If the 3M adhesive tape is removed from the single (non foldable) Unlock Sim it is not returnable. A client requesting to return the Unlock Sim needs to reach out for assistance and notify Unlock Sim staff via, instant messenger, email or via phone/text so we can expect the item and parcel return. Unlock Sim is not responsible for return label, return shipping costs or lost/stolen items (including and not limited to the Unlock Sim card or the parcel package). All items returned to Unlock Sim (phones and Unlock Sim cards) must be received and inspected for no damage or alterations in any way, shape or form from when the item was shipped to the customer. After item is received back to Unlock Sim and passes inspection it will be approved for a refund. Refunds will be issued for the exact original monetary amount for the specific item. Refunds will be issued to the original payment form or original transaction (example: back to credit or debit card that was used to pay for the item). We will not issue refunds to other individuals or other payment forms under any conditions. AFTER APPROVAL FROM US ALL RETURNS NEED TO BE LABELED WITH ORDER NUMBER INSIDE OR OUTSIDE PARCEL PACKAGE & SHIPPED TO FOLLOWING ADDRESS: eSIMunlock.com, 14080 Nacogdoches Rd. #529, SAN ANTONIO, TX 78247
Mobile Devices, Cell Phones & Mobile Phones
All mobile phones are returnable from within 7 days, 1 week from the delivery date via tracking number from the parcel carrier. All devices returned must not be modified, damaged (water, physical, screen, back, glass, display, charging port, ect.) in any way shape or form from the description and pictures when sold. All device IMEI & serial numbers returned will have to match the device IMEI and serial numbers that we have on file for your order number. If the device IMEI and serial numbers do not match, no refund will be issued and the device will not be sent back. AFTER APPROVAL FROM US ALL RETURNS NEED TO BE LABELED WITH ORDER NUMBER INSIDE OR OUTSIDE PARCEL PACKAGE & SHIPPED TO FOLLOWING ADDRESS: eSIMunlock.com, 14080 Nacogdoches Rd. #529, SAN ANTONIO, TX 78247
